Hospitality Consulting
Our tailor-made workshops are designed to fit your specific needs. We work with you to define topics, group size, format and program length for a personalized learning experience.
1|Mystery Shopper Service
Gain valuable insights into your customer experience with our Mystery Shopper program. Our detailed assessments help you identify strengths and areas for improvement, ensuring your service standards exceed customer expectations.
Industries:
Hospitality and Tourism
Aviation
Service
Food and Beverage
2|Customer Service Exellence
Elevate your customer service with our comprehensive training program.
Key Topics:
Definition and Characteristics of Service
Better Serve Our Customers
Type of Customers
Basic Attributes of Service Providers
Positive Attitude
Professional Telephone Skills
Tactfully Deal with Demanding
Customers Service Recovery
3|Hospitality Management Training
Transform your hospitality team with our management training program. Whether you’re a seasoned manager or new to the role, our training will help you lead with confidence and efficiency.
Key Topics:
Effective Planning
Leadership
Motivation and Delegation
Communication, Teamwork & Coordination
Problem Solving & Decision Making
Recruitment and Orientation
4|Teaching Excellence Series
Empower your trainers with our Teaching Excellence Series. This train-the-trainer program is designed to enhance facilitation skills, curriculum design, and adult learning techniques. Perfect for organizations looking to build internal training capabilities, this series ensures your trainers are equipped to deliver impactful and engaging sessions.
